Transparency
Fees & Rebates
We believe in clear and honest fee structures so you can focus on your wellbeing without financial uncertainty.
Fees
Appointment Fees
- Standard Appointment (50 minutes)$250
- Telehealth/Phone Appointment (50 minutes)$250
With a valid Mental Health Care Plan, you may receive a Medicare rebate of $145.25 per session, leaving an out-of-pocket cost of $104.75.
Rebates and Funding
Medicare Rebates
If you have a valid Mental Health Care Plan (MHCP) from your GP or psychiatrist, you may be eligible for up to 10 Medicare-rebated sessions per calendar year. A review is required after the first six sessions. The current rebate is $145.25 per session.
Private Health Funding
Rebates may be available depending on your level of cover. Please check with your health fund. We provide itemised receipts for claiming.
You can not claim both Medicare and Private Health rebates on the same session.
Third Party Funding
Third party claims such as WorkCover, TAC and Insurance cannot be processed directly via the third party (with the exception of DVA). However, if you have third party funding approval, we are able to issue you with an invoice and receipt so that you can claim the costs back through the third party. Standard fees apply for third party referrals.
Cancellation Policy
We understand that life can be unpredictable and sometimes plans need to change. If you are unable to attend your appointment, we kindly ask for at least 2 business days' notice so we can offer the time to someone else who may be waiting for support.
Cancellations or missed appointments without sufficient notice mean that we are unable to fill the space, which impacts both our clinicians' time and others in need of care. For this reason, the following fees apply:
- Less than 2 full business days' notice — 100% of the session fee
Please note: For Monday appointments, 2 business days' notice means by the Thursday before.
As part of our booking process, credit card details are securely stored via Halaxy, our practice management system. In the event of a late cancellation or missed appointment, the relevant fee will be automatically charged to the stored card. Halaxy uses bank-grade encryption and privacy safeguards.
Letters, Reports and Phone Calls
Letters and reports attract a fee of $250+GST per hour, billed pro-rata.
Phone calls which occur frequently or are more than 10 minutes long will also be charged at the same hourly rate.
There is no charge for standard Medicare reports which are considered a normal component of treatment under a valid referral.
Please note: Hoor does not offer court reports or accept courty mandated clients at this stage.
Assessments
Hoor offers comprehensive psychological assessments for a range of presentations. Assessment fees differ from standard consultation fees and are outlined in detail on the Assessments page.